Refund & Returns Policy
At Buddy's Fusion, we are committed to providing exceptional quality and a seamless shopping experience. We encourage you to review this policy thoroughly before finalizing your purchase.
1. General Terms
- By placing an order, you signify your agreement to these Refund & Return Policy terms.
- As our inventory consists of perishable food items, returns and refunds are strictly limited to the specific conditions outlined hereafter.
2. Eligibility Criteria for Refunds & Replacements
Requests for refunds or exchanges are considered only under the following circumstances:
- The product arrived in a damaged or defective state.
- The wrong item or incorrect quantity was delivered.
- The item received is past its expiration date as marked on the packaging at delivery.
Refunds or replacements will NOT be granted for:
- Personal taste preferences, change of heart, or general disinterest.
- Items that have been opened, used, or altered (unless proven to be defective at the moment of arrival).
- Damage resulting from failure to follow storage instructions provided on the label.
3. Mandatory Reporting Timeline
- Any concerns must be reported to us within 24 hours of the delivery timestamp.
- We cannot accept or process claims submitted after this 24-hour window.
4. Proof Required
To evaluate your request, you must provide high-quality photographic or video evidence of:
- The specific defect or issue on the product.
- The complete packaging (inner and outer), including all shipping labels and inserts.
Incomplete documentation may lead to the denial of your claim.
5. How to Request a Refund or Replacement
To start a claim, reach out within 24 hours via:
- Phone/WhatsApp: +91 7043602229
- Email: buddysfusion.co@gmail.com
Ensure your message contains:
- Your legal name
- The specific Order ID and purchase date
- A detailed summary of the problem
- The required visual evidence mentioned above
Our support team will evaluate your case within 1 business day to communicate the final decision.
6. Resolution Options
Approved claims will be resolved through one of the following methods, at our discretion:
- A direct replacement of the original item.
- A monetary refund (limited to a maximum of Rs. 500 per order).
- A store credit or digital coupon for future use.
If the item is out of stock, we will default to a refund or store credit.
7. Returns & Refunds Policy Process & Timelines
- Once authorized, refunds are initiated within 7 working days to the original payment source.
- The time for funds to reflect in your account depends on your specific financial institution’s processing times.
8. Non-Refundable Purchases
- Sales involving promotional codes or special event pricing are final and non-refundable unless the item is verified as damaged or expired upon arrival.
- Shipping fees are generally non-refundable unless the return is due to an internal processing error on our part.
9. Order Cancellations
- Once an order reaches the processing or dispatch stage, it can no longer be cancelled.
- If we are unable to fulfill your request due to stock issues, we will cancel the order and issue a full reimbursement.
10. Damages During Delivery
- Please check your parcel immediately upon receipt. Any visible transit damage must be reported within 24 hours with visual proof.
- If a package shows signs of tampering or severe damage upon arrival, you are encouraged to refuse the delivery and notify us at once.
11. Contact & Support
For further clarification or assistance regarding your order, please reach out:
- Phone/WhatsApp: +91 7043602229
- Email: buddysfusion.co@gmail.com
We reserve the authority to update these terms at any time, with all changes becoming effective immediately upon posting to this page.